Scope of Work: 

SAP MM Specialist provides on-call Tier 2 support to AMS clients for their day-to-day SAP MM support concerns.

• Provide secondary end user support for the SAP MM modules and related interconnected systems or modules for all bneXt AMS clients
• Ability to analyze assigned Incidents, Service Requests, Problem Tickets, and Change requests of all bneXt AMS clients related to SAP MM Module
• Process and resolve the support tickets assigned until closure.
• Configure, enhance, and test issues and requests.
• Performs unit, regression, and integration tests
• Identify gaps, issues, and workaround solutions.
• Document functional specifications, test scripts, resolution, and root-cause analysis.
• Responsible in maintaining 95% SLA resolution time for AMS client incident and service tickets

Responsibilities

• Focused on the Core and Solutions part of the business (SAP, Anaplan, etc.)
• Doing outbound calls to potential customers and following up on leads.
• Researching, qualifying and validating new leads.
• Developing the initial relationship between the company and its target customers.
• Be the first point of contact for customers, understanding their needs and identifying opportunities.
• Attending to potential customers' questions and sending additional information via email.
• Upselling and updating customers on new products/services.
• Collaborating with the Sales Team and different verticals on campaigns and GTM strategies.
• Keeping up to date about the company’s and its competitors’ products and services.
• Creating and maintaining a database of current and potential customers.
• May be assigned to handle and close micro deals/opportunities
• Perform other tasks to help the marketing team
• May be asked to go beyond the usual day-to-day requirements if need be

Requirements

• 3-5 years of experience in Inside Sales work particularly for Tech companies.
  • Experience supporting material management and inventory management (procurement process, material and vendor master, account determination and valuation of material, invoice verification, material requirement planning, etc.)
  • Should have S4 Hana experience
  • Ability to identify and separate SAP MM issues with other SAP modules.
  • Understands aspects of SAP MM such as planning, control, procurement, etc.
  • Ability to understand Basic ABAP
  • Ability to understand business processes from a client perspectiveLeadership / Behavioral
    • Can work on Night shift (US time)
    • Ability to multitask and manage multiple deliverables and AMS clients at the same time based on severity and urgency
    • Ability to work in a team environment, effectively interacting with others
    • Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness
    • Execute deliverables in accordance to company values and in alignment with overall company and organization strategy and direction
    • Contributes to team, organization, and/or account strategies, initiatives, and/or activities